Privacy Policy

Privacy Policy

At VISIVA s.r.l. we are committed to protecting and respecting the privacy of your personal data. This privacy statement explains how your data is collected, used, transferred and disclosed by VISIVA srl. It applies to data collected when using our websites, iOS and Android applications, when you interact with us via social media, email or phone or when you participate in our contests or events. It covers:

  • The personal data we collect
  • How we collect your data
  • How we use your data
  • Marketing, advertising and cookie preferences
  • Links to other websites and third parties
  • How we share your data
  • Your rights
  • Changes to this privacy statement
  • How to contact us
Who is VISIVA s.r.l.

VISIVA s.r.l. is a company that produces high-tech products
VISIVA s.r.l. – via Francesco Crispi, 35 – 56125 PISA is the person responsible for the processing of personal data collected through the site (the “website”).
The details of our Data Protection Officer (DPO) for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

Our commitment to you

We take the protection of your personal data seriously and will treat your personal data fairly, legally and transparently. This privacy policy describes the personal data we collect about you and how it is used.
We collect and use your personal data only for the following purposes, for:

  • fulfill orders
  • update you on the latest offers and trends
  • offer you a better shopping experience
  • help us make our marketing more relevant to you and your interests
  • improve our services
  • fulfill our legal responsibilities

How we keep your data safe

We have adequate organizational guarantees and security measures to protect users from accidental loss, use or unauthorized access, alteration or disclosure of their data.
The communication between your browser and our website uses a secure encrypted connection, wherever your personal data is involved. We encrypt your data and store it on secure servers, protected by a firewall.
We require any third party in charge of processing personal data on our behalf to take security measures to protect your data and to process such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any relevant regulators when we are legally required to do so.

The personal data we collect

Personal data means any information about an individual by which that person can be identified. It does not include anonymised data, where identity and identifying information has been deleted.
Although our website is designed for a general audience, we do not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not authorized to use or submit any data to the website.
The following groups of personal data are collected:

  • Personal data includes information such as: name, surname, title, date of birth (optional), profession, personal description, photo and gender.
  • Contact data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty program membership number and social media ID (if you log in via social media).
  • Financial data includes information such as: payment card and bank account details.
  • Transaction data includes information such as: details of your purchases and fulfillment of your orders (such as cart number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price , category, taxes, etc.); payments made to and by you and details of other products and services you have obtained from us, correspondence or communications with you in relation to your orders, and details of any awards and bonuses awarded.
  • Technical data includes information such as: details of the devices you use to access our services, your Internet Protocol (IP) address, login data, username and password, browser type and version, time zone and location, types and versions of browser plug-in, operating system and platform.
  • Profile data includes information such as: purchases or orders placed by you, product and style interests, preferences, feedback and survey responses.
  • Usage data includes information such as: how and when you use our website, which pages you have visited, what you have searched for; statistics on website performance, traffic, location, blog and other communication data; loyalty program activities; and details of other products and services VISIVA s.r.l. used by you.
  • Marketing and communication data includes information such as: your preferences for receiving marketing from us and our third parties and your communication preferences.

Furthermore, we collect, use and share Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data, but is not considered personal data, as it does not directly or indirectly disclose your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website function. However, if we combine or link Aggregated Data with your personal data so that they can directly or indirectly identify you, we process the data combined as personal data that will be used in accordance with this privacy policy.

How we use your data

The legal basis for the processing of personal data We
collect and process your personal data only where we have a legal basis for doing so. As a data controller, the legal basis for the collection and use of personal data varies according to the methods and purposes for which we collected them.
We only collect your personal data when:

  • we have received your consent, or
  • we need your personal data to execute a contract with you. For example, to process a payment, fulfill an order, or provide customer support related to an order, or
  • the processing is in our legitimate interests and is not subject to your rights, or
  • we have a legal obligation to collect or disclose your personal data.

How your personal data is used Your personal
data is used by VISIVA srl to support a wide range of different activities. These activities are listed in the table below along with the types of data used and the legal bases we depend on for processing, including, where applicable, our legitimate interests. Be aware that we may process your personal data using more than one legal basis, depending on the specific activity concerned. Contact us if you need details on the specific legal basis we are referring to for the processing of your personal data where more than one reason has been indicated in the table below.

Purpose / Activity Type of data Legal basis for the processing, including the basis of legitimate interest
Create an account and register as a new customer (directly or via social media).
  • Identity
  • Contact
  • Performance of a contract with you
Process and deliver your order, including: recording your order details; keep you informed on the status of the order; process payments and refunds, collect monies owed to us; and assist in the prevention and detection of fraud.
  • Identity
  • Contact
  • Financial
  • Transaction
  • Performance of a contract with you
  • Necessary for our legitimate interests (for example, to recover outstanding debts)
Manage our relationship with you, including: providing you with all information, products and services that you request from us; notify you of changes to our services, terms and conditions or privacy policy; ask you to leave a review or take a survey.
  • Identity
  • Contact
  • Profile
  • Marketing and comunication
  • Performance of a contract with you
  • Necessary for our legitimate interests (keeping our records up to date and studying how customers use our products and services)
Allow you to participate in a contest, event, survey, or receive a reward for shopping with us.
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and comunication
  • Necessary for our legitimate interests (studying how customers use our products and services, developing them and growing our business)
  • Where you have decided to participate in a competition or event, for the performance of a contract with you
To administer, protect and improve our business and website, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and data hosting; setting default options for you, such as language and currency.
  • Identity
  • Contact
  • Profile
  • Technicians
  • Transaction
  • Marketing and comunication
  • Necessary for our legitimate interests (running our business, providing administration and IT services, network security, and detecting and preventing fraud)
  • Necessary to comply with a legal obligation
Provide relevant content on the website, online advertising and information; and measure the effectiveness of the advertising provided.
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and comunication
  • Technicians
  • Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to fine-tune our marketing strategy)
Use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;
and for market research, statistics and surveys.
  • Technicians
  • Usage
  • Necessary for our legitimate interests (defining the types of customers for our products and services, keeping our website updated and relevant, developing our business and fine-tuning our marketing strategy)
Recommend products, services, discounts and offers that may interest you, including sending such information by email, post or SMS.
  • Identity
  • Contact
  • Technicians
  • Usage
  • Profile
  • Marketing and comunication
    • Necessary for our legitimate interests (to develop our products and services and grow our business) or
    • Consent.

Further details are available in the “Marketing preferences, advertising and cookies”

Inform or remind you via email of any activity performed via our website that is not completed, such as incomplete orders or abandoned carts.
  • Identity
  • Contact
  • Usage
  • Necessary for our legitimate interests (to improve the shopping experience of our customers)

We will only use your personal data for the purposes for which we collected it, unless we reasonably deem it necessary to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. We may process personal data without your consent, in accordance with the rules above, where this is required or permitted by law.
If you have any questions about how VISIVA srl uses your personal data, please contact our data protection officer at
How long do we keep your data
We will retain your personal data for no longer than is necessary for the purpose for which it was provided and to comply with our legal obligations. Further details on the periods for which we keep data are available upon request.

Marketing, advertising and cookie preferences

Marketing: your preferences
We can send you marketing communications and promotional offers:

  • if you have opened an account with us or purchased our products, or signed up for a promotion or event, and have not explicitly declined that marketing (based on your preferences, as explained below);
  • by email if you have registered to receive email newsletters;
  • if you provided us with your information when you entered a contest and consented to receive such marketing (based on your preferences, as explained below).

We may use your Personal, Contact, Technical, Transactional, Usage, Profile, and Marketing and Communication Data to form an opinion on what we think you might like or what might interest you and to send you product details. and offers that may be relevant to you.
We will ask you for your preferences in relation to receiving marketing communications via email, post, SMS and other communication channels.
From time to time, we may include some inserts in your order that advertise products, services or offers from third party companies you may be interested in.
In regards to third party marketing communications, we will obtain your explicit consent for acceptance before sharing your personal data with third parties for marketing purposes.
You will always have full control of your marketing preferences. If you no longer wish to receive marketing information from us (or third parties, if applicable) at any time:

  • you can unsubscribe or ‘opt out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
  • Account holders can withdraw their consent simply by logging into  My Account  and changing their ‘Contact Preferences’.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers, it may take a few days to implement any opt-out requests.
Our website uses cookies to distinguish one user from another and to track visits. Cookies help us to provide you with the best possible browsing experience on our website and to make improvements to it. They also serve us and our advertising networks to make advertising relevant to you and your interests.
You can set broWebser to reject all or some broWebser cookies or to notify you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For detailed information on the cookies used by us and our third-party suppliers and the reasons for their use, please see the Cookie Policy section  .
Online Ads
We use online advertising to keep you informed of the latest news and to help you find our products. Like many companies, we may target VISIVA srl banners and ads when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this by using a variety of digital marketing networks and ad exchanges and a range of advertising technologies such as Web beacons, pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by certain sites and social networks, such as the “Public custom ”of Facebook.
How we use targeted advertising tools and analytics
We use a variety of targeted analytics and advertising tools to display relevant web content on our website and online advertisements on other websites (as described above), deliver relevant content to you in marketing communications (where applicable) and measure l effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze data obtained from Google internet advertising and / or third party data (such as age, marital status, event, gender and interests) to establish and improve our marketing campaigns, marketing strategies and the contents of our website. We may also use tools provided by third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar activities, using the Contact, technical,of use and profile.
To disable targeted advertising, you must disable ‘cookies’ in your browser settings (see  Cookie Policy  for details) or explicitly reject   third-party advertising settings . For example, you can opt out  of Google Display Advertising Features  using theirs. As an additional measure of privacy, you can also use.
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called  WebChoices  that can quickly scan your computer or mobile devices, find out which participating companies have activated personalized ads for your browser and change preferences. browser accordingly.
If you would like more information about the data collected by these third parties or how the data is used, please contact us.

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, you must remember that specific privacy policies apply to those sites and that we assume no responsibility for such policies. Check these policies before submitting personal data to their websites.

How we share your data

We may disclose and share your personal data with the parties set out below:

  • where you have given us your consent. For example, if you have consented to receive marketing material from third parties or to third parties’ (including co-branded or jointly promoted products and services), we may pass your data to interested third parties for the purpose of sending you such marketing communications. ;
  • to business partners, suppliers, subcontractors and other third parties that we use in connection with running our business for the purposes set out in the table above, in the ‘How we use your data’ section, for example:
    • external service providers we use to provide IT systems and software and to host our website;
    • external payment processing services (including Worldpay, PayPal and, in some regions, Klarna) to process payments. We do not store your credit / debit card information;
    • external service providers we use to deliver the goods you have ordered;
    • external service providers that we use to send emails and mails on our behalf including in connection with incomplete orders or abandoned carts or marketing communications, to provide data cleaning services and marketing and advertising services;
    • data analytics and search engine providers who assist us in improving and optimizing our website;
    • affiliate networks through which you have accessed our website;
  • any third party to which we may choose to sell, transfer or merge portions of our business or assets. Alternatively, we may seek to acquire other companies or merge with them. If there is a change in our business, the new owners may use your personal data in the same way as indicated in this privacy policy.
  • to protect our customers and the website from fraud and theft, we may share personal data required to perform identity checks and personal data obtained from identity checks (including data relating to your age, name and location), together with data from ” accounts with organizations (including law enforcement) that deal with fraud prevention and detection and credit risk reduction. Please note that these third parties may keep a record of the information we provide to them for this purpose;
  • if we are required to disclose or share your personal data in order to comply with legal provisions; or
  • to our professional advisors including lawyers, bankers, auditors and insurers who provide advisory, banking, legal, insurance and accounting services.
Your data and countries outside of Europe

The personal data we collect may be transferred to, and stored in, a location outside the European Economic Area (EEA), using legal mechanisms to lawfully transfer data across borders. They may also be processed by staff who work for us or for one of our suppliers operating outside the EEA. Such personnel may, among other things, be completing an order, processing payment details, and providing support services. We will take all necessary steps to ensure that personal data is treated securely and in accordance with this Privacy Policy.
Whenever we transfer personal data outside the EEA, we will ensure a similar level of protection by ensuring that the appropriate safeguards are in place, as required by law. This may include the use of specific contractual clauses approved by the European Commission, which give personal data the same protection as they enjoy in Europe. More information on this is available here
Please contact us if you would like more information on the countries to which we can transfer your data personal data and the specific mechanism we use when transferring your personal data outside the EEA.

Your rights

You have several rights under data privacy legislation. This includes, in certain circumstances, the right to:

  • request access to your personal data
  • request the correction of your personal data
  • request the deletion of your personal data
  • request the restriction of the processing of your personal data.
  • request the transfer of your personal data
  • opposition to the processing of your personal data
  • opposition to the making of automated decisions

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please send an email to .
Request access to your personal data
You have the right to obtain a copy of your personal data in our possession and some information relating to the processing of your personal data.
Request correction of your personal data
You have the right to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your  account  and updating your data directly or by sending an email to .
Request the deletion of your personal data
This allows you to request VISIVA srl to delete your personal data where there are no valid reasons to continue processing it. Please note, however, that we may not always be able to fulfill your cancellation request for specific legal reasons that will be communicated to you, if any, at the time of the request.
Request the restriction of the processing of your personal data.
You have the right to ask VISIVA srl to suspend the processing of your personal data in certain circumstances, for example if you want us to establish the accuracy of the data, or if you have objected to our use of your data, but we need to check if we have legitimate reasons priority to use them. Where the processing is restricted, we are authorized to keep sufficient information about you to ensure that the restriction is respected in the future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note that this right only applies to automated data that you initially consented to use or where we used the data to perform a contract with you.
Opposition to the processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to the processing of your personal data for direct marketing purposes. In some cases, we can demonstrate that we have valid legitimate reasons for processing your data, which override your rights and freedoms.
Opposition to automated decision making
You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is required as part of our contract with you, provided that appropriate safeguards have been taken or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take more than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated. We may need specific information to confirm your identity and ensure your right to exercise any of the above rights. This is a security measure aimed at ensuring that personal data is not disclosed to people who do not have the right to receive it.
Right to lodge a complaint
If you have any doubts or complaints about the way we process your data, send an email directly to You also have the right to lodge a complaint with the Guarantor for the protection of personal data. However, we would appreciate being able to address any issues before you contact the Guarantor, so please contact us first.

Changes to this privacy statement

From time to time, we may change this privacy policy. In the event of significant changes, we will post updates on our website, applications or notify you by email.

How to contact us

Any feedback is welcome and we are happy to answer any questions regarding your data.
Please send questions, comments or requests for further information to our designated representative and data protection officer, who can be contacted at .
This Privacy Policy was updated on 11 April (Version v1.1)
via Francesco Crispi, 35 – 56125 PISA
VAT number 02145890501